FAQs
FAQs
WHY SHOULD I HAVE MY DOCUMENTS PROFESSIONALLY TRANSLATED?
Professional translators have studied for a number of years and are highly aware of cultural and linguistic nuances within the language. They have a stronger understanding of context and grammar than someone who just speaks a second language.
How MUCH DOES A TRANSLATION COST?
The cost will depend on the size of the document, complexity of the text and the type of service required. Contact us for a detailed quote free of charge or obligation.
How do I pay for translations?
We require payment upfront once you have approved the quote via email. You can pay through direct bank deposit or through our website payment options.
DO YOU OFFER URGENT TRANSLATIONS?
Yes. Urgent projects require more resources to have the job done in time. An Express urgency charge will apply. Contact us if you need your translation urgently..
WHAT IS THE DELIVERY TIME FOR A TRANSLATION?
It will depend on the length and complexity of the translation but on average 2-4 working days. Let us know if you need it faster and we can provide an express service.
HOW DO I SEND YOU MY DOCUMENTS?
You can provide the documents as a pdf, jpeg or png and send them to our email address (sandra@scmtranslations.com).
We will send the translation back to you as a pdf to your email.
HOW LONG WILL IT TAKE TO RECEIVE A QUOTE FROM YOU?
We will try to respond within 60 minutes of your enquiry. If you need a quote for a large or complex project, it might take a bit longer, but we’ll let you know that we are working on it.
WHAT IS A NAATI-CERTIFICATION?
The National Accreditation Authority for Translators and Interpreters Ltd is the national standards and certifying body for translators and interpreters in Australia. NAATI-accredited translations are officially certified and accepted by all Australian authorities.
Is there customer support available if I encounter issues or have questions
If you have any urgent questions, please contact Sandra on +61 452272880 or sandra@scmtranslations.com or send us a message via our ‘contact us’ form.
Can translations be certified for official or legal purposes
Yes, we offer NAATI-certified translations from English to Spanish that can be used for official or legal purposes.
WHAT HAPPENS IF I AM NOt 100% SATISFIED WITH THE TRANSLATION?
All our translations are backed by our 100% satisfaction guarantee. We are confident that our translations will meet or exceed your expectations. However, if for any reason you are not satisfied, we offer one round of revisions and will adapt the document to your needs free of charge.
Is the translation service confidential and secure?
Your data and translations are safe and won't be shared with third parties. We have procedures in place for securely and permanently deleting user data from storage systems after a period of time once the project is complete.